Continuity Conversations

Letting Go to Grow: Trust as an Essential Role in Business Resilience

Patty Bonsera and Keith Hessel Season 1 Episode 8

Ever wondered how the principles from movies like "We Were Soldiers" and "Apollo 13" apply to business resilience and retention? Is it time to rethink the old adage "If you want a job done right, do it yourself"? Join us on Continuity Conversations as we explore how relinquishing control can actually foster business growth and resilience. We share personal stories and practical insights on why trusting your team and having well-documented standard operating procedures (SOPs) are crucial for ensuring smooth operations even when you're not around. Discover how operational readiness can safeguard your business against unforeseen events, using Patty’s family business experience as a prime example.


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