Continuity Conversations
Continuity Conversations is where we bring big business resilience to your small business.
We're Patty Bonsera and Keith Hessel and we are committed to the resilience of small businesses. 99.9% of all companies in the U.S. are small businesses. Nearly 1/2 of all employees in the U.S. are employed by a small business.
Small businesses are the ones that are directly involved with, hire people and make the most impact for their local communities and their families. Resilient small businesses create resilient local economies which create resilient cities, counties and so on.
They are the most valuable, yet are the most vulnerable to losing their business and their livelihood without contingency plans for disruptions.
Don't let unexpected challenges hold your small business back. Join the conversation and elevate your resilience today.
Continuity Conversations
Holiday Hustle: Customer Service & Strategic Planning for the Season
Is the holiday season a blessing or a challenge for small businesses? In this episode of Continuity Conversations, we dive into the ups and downs of the busiest time of year. From Thanksgiving colliding with year-end madness to the quirks of customer service during the holidays, we’re talking about how timing can make or break your plans. Along the way, we share laugh-out-loud stories about AI mishaps and take a nostalgic look at classic holiday movies, all while focusing on why simple, human connections matter most.
We also dig into holiday planning strategies and why starting early is key. Learn how “Christmas in July” became a thing and why putting up stockings before Halloween might actually make sense (we’re serious). Whether you rely on digital tools or stick to good old-fashioned lists, we’ve got tips to help you stay ahead.
With real-life stories from small businesses who’ve nailed the art of personal connection, this episode is packed with insights you can use right now. Whether you’re running a business or just love the holidays, join us for a fun, relatable conversation about making the most of this busy season.
