Continuity Conversations
Continuity Conversations is where we bring big business resilience to your small business.
We're Patty Bonsera and Keith Hessel and we are committed to the resilience of small businesses. 99.9% of all companies in the U.S. are small businesses. Nearly 1/2 of all employees in the U.S. are employed by a small business.
Small businesses are the ones that are directly involved with, hire people and make the most impact for their local communities and their families. Resilient small businesses create resilient local economies which create resilient cities, counties and so on.
They are the most valuable, yet are the most vulnerable to losing their business and their livelihood without contingency plans for disruptions.
Don't let unexpected challenges hold your small business back. Join the conversation and elevate your resilience today.
Continuity Conversations
From 1950s Appliances to Modern Metrics: Lessons in Business Resilience
Do you remember when appliances from a generation or two ago outlasted its modern counterparts? In this episode of Continuity Conversations, Keith and I explore the significant relationship between quality, accurate data, and business resilience. We share personal stories, like the reliability of a Frigidaire refrigerator from the 1950s, and examine the shift in product quality and customer service over the years to today’s planned obsolescence.
We journey through the evolution of product quality and customer service, questioning if today’s items or services can stand the test of time like those from the past. Tune in as we discuss how genuine customer service goes above and beyond the numbers to truly satisfy and retain customers and build resilience in your organization. An episode not to be missed!