Continuity Conversations
Continuity Conversations is where we bring big business resilience to your small business.
We're Patty Bonsera and Keith Hessel and we are committed to the resilience of small businesses. 99.9% of all companies in the U.S. are small businesses. Nearly 1/2 of all employees in the U.S. are employed by a small business.
Small businesses are the ones that are directly involved with, hire people and make the most impact for their local communities and their families. Resilient small businesses create resilient local economies which create resilient cities, counties and so on.
They are the most valuable, yet are the most vulnerable to losing their business and their livelihood without contingency plans for disruptions.
Don't let unexpected challenges hold your small business back. Join the conversation and elevate your resilience today.
Continuity Conversations
Small Business Soul: Celebrating the Heartbeat of Our Communities
There's something about small businesses that tugs at our heartstrings. Perhaps it's the personalized service, the unique products, or the way they make our communities feel like home. In the latest episode of the "Continuity Conversations" podcast, co-hosts Keith Hessell and Patty Bonsera invite us to fall in love all over again with the charm of local shops and the irreplaceable value they add to our lives.
What stands out in this episode is the emphasis on the social aspect of small businesses. Keith and Patty share tales of how these enterprises serve as more than economic entities; they are the glue that holds us together, particularly in times of adversity. The hosts delve into the power of relationships—between business owners, their teams, and their customers—that shape company culture and ensure that every customer encounter is influenced by trust, communication, and referability.