Continuity Conversations

From 1950s Appliances to Modern Metrics: Lessons in Business Resilience

June 18, 2024 Patty Bonsera and Keith Hessel Season 1 Episode 11
From 1950s Appliances to Modern Metrics: Lessons in Business Resilience
Continuity Conversations
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Continuity Conversations
From 1950s Appliances to Modern Metrics: Lessons in Business Resilience
Jun 18, 2024 Season 1 Episode 11
Patty Bonsera and Keith Hessel

Do you remember when appliances from a generation or two ago outlasted its modern counterparts? In this episode of Continuity Conversations, Keith and I explore the significant relationship between quality, accurate data, and business resilience. We share personal stories, like the reliability of a Frigidaire refrigerator from the 1950s, and examine the shift in product quality and customer service over the years to today’s planned obsolescence. 

We journey through the evolution of product quality and customer service, questioning if today’s items or services can stand the test of time like those from the past. Tune in as we discuss how genuine customer service goes above and beyond the numbers to truly satisfy and retain customers and build resilience in your organization. An episode not to be missed!


Show Notes

Do you remember when appliances from a generation or two ago outlasted its modern counterparts? In this episode of Continuity Conversations, Keith and I explore the significant relationship between quality, accurate data, and business resilience. We share personal stories, like the reliability of a Frigidaire refrigerator from the 1950s, and examine the shift in product quality and customer service over the years to today’s planned obsolescence. 

We journey through the evolution of product quality and customer service, questioning if today’s items or services can stand the test of time like those from the past. Tune in as we discuss how genuine customer service goes above and beyond the numbers to truly satisfy and retain customers and build resilience in your organization. An episode not to be missed!